Privacy Policy

1. Overview & Commitment

Fort Lauderdale Boat Rental ("Company", "we", "us", or "our") is committed to protecting the privacy and security of our guests, charterers, and website visitors. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you use our website (ftlauderdaleboatrental.com), book boat rentals and sandbar excursions, complete digital check-ins, or communicate with our concierge team.

2. Information We Collect

We collect only the information necessary to provide luxury boat charter services, process transactions, maintain safety manifests, and communicate trip details:

• Contact & Identity Data: Full name, telephone/mobile number, email address, and billing address provided during reservation checkout or inquiry submission.
• Charter Reservation Details: Selected vessel (e.g., Fun Boat, Giant Boat, Axopar 38, Prestige 52), excursion route (e.g., Haulover Sandbar, Bimini, Sunset Cruises), charter date and duration, passenger count, selected add-ons, and confirmation codes.
• Digital Liability Waiver & Check-In Data: Passenger names, emergency contacts, electronic signatures, and safety acknowledgments collected via our digital check-in system prior to departure.
• Financial & Payment Data: Payment card numbers, expiration dates, and security codes are processed directly and securely through our third-party payment processor, Stripe. We do not store or have access to your full credit card numbers or banking passwords on our servers.
• Technical & Session Data: IP address, device type, browser information, and functional cookies used to maintain your booking progress across checkout steps.

3. How We Use Your Information

• Charter Fulfillment: Confirming reservations, provisioning vessels, coordinating licensed captains, and verifying boarding passes.
• Payment Processing: Charging charter fees, processing authorized security holds, applying deposits, and issuing refunds through Stripe.
• Transactional Communications: Sending automated SMS and email notifications with booking confirmations, reservation lookups, marina directions, and weather alerts.
• Safety & Legal Compliance: Complying with USCG bareboat passenger manifest regulations, maritime laws, and enforcing digital liability waivers.
• Customer Support: Assisting with rescheduling requests, concierge inquiries, and trip lookup assistance.

4. SMS Privacy & Anti-Spam Policy

SMS messaging is strictly limited to transactional and operational updates directly related to your boat charter. You can opt out of SMS messages at any time by replying STOP to any text message received. For help, reply HELP or contact us directly.

5. Third-Party Service Providers

We partner with trusted, industry-leading service providers who process data strictly on our behalf under confidentiality obligations:

• Stripe: Secure, PCI-DSS Level 1 compliant payment processing for credit cards, Apple Pay, and Google Pay.
• Supabase: Encrypted cloud database and storage infrastructure for reservation management and digital waivers.
• Google Maps: Marina departure location rendering and interactive directions.

6. Data Security & Retention

We implement robust technical, physical, and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All data transmissions are protected via SSL/TLS 256-bit encryption.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, and maritime liability record-keeping requirements.

7. Your Privacy Rights

Under applicable privacy laws (including Florida law and applicable consumer protection statutes), you have the right to:

• Access and review the personal information we hold about you.
• Request corrections to any inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal and regulatory retention duties.
• Opt out of any marketing or automated messaging at any time.